Shipping policy

Shipping Policy – Chotto Matte Studio

Where We Ship

We currently ship to the United States and most countries in Europe. If you're unsure whether we ship to your location, feel free to contact us before placing your order.

Processing Time

Orders are processed within 2–5 business days.
Once your order is fulfilled, you'll receive a confirmation email with tracking details.

Estimated Delivery Times

  • United States: 5–10 business days

  • Europe: 7–14 business days
    Please note that these are estimated timeframes and may vary due to customs or local postal delays.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.
Occasionally, we offer free shipping promotions – keep an eye out!

Customs, Duties & Taxes

International orders (outside the U.S.) may be subject to customs duties or import taxes. These charges are the responsibility of the buyer.
Chotto Matte Studio is not responsible for delays due to customs.

Lost or Delayed Packages

We are not responsible for packages lost or delayed due to postal issues, incorrect addresses, or customs delays. If your order hasn't arrived within 21 business days, please contact us and we’ll do our best to help.

Contact

For any shipping-related questions, feel free to email us at:
📩 store@chottomattestudio.com